Notes from the workshop
Practical IT, security, phones and automation — written for business owners across South East Queensland, not for other IT people.
We built a fleet of AI servers so an assistant can actually do the work
A chatbot can talk about your phone system. A Model Context Protocol server lets an assistant read it, change a queue and pull the call stats — safely. What we learned building seven of them.
AIAutomation Read more →Why we publish our managed IT prices when almost nobody else will
Most IT providers hide their numbers. Here is why ours are on the website, and what a per-user managed price should and should not include.
Managed ITPricing Read more →A backup nobody has restored from is a hypothesis, not a backup
The backup that has never been tested is the one that fails on the worst day of your year. A five-minute question that tells you whether yours is real.
BackupCyber security Read more →We point a vulnerability scanner at our own network. It found us.
Running Greenbone/OpenVAS against your own gear is humbling and useful in equal measure — including the day it tripped over a service of ours that didn't like being poked.
Cyber security Read more →What hardening a firewall actually means (we did ours first)
A firewall out of the box is a smoke detector, not a sprinkler. How we take an edge firewall from passive alerts to inline prevention — without breaking production.
Cyber securityNetworks Read more →