Enterprise-grade IT, run from up the road.
DyCom Group Queensland looks after the technology behind businesses across South East Queensland — from our Moreton Bay base out to Brisbane, the Sunshine Coast and the Gold Coast — computers, phones, mobile, cloud, security, automation, websites and content, from one supplier whose line is still answered after five.
Local, not a call centre
We work in the region, not from a capital-city tower or an offshore queue. When a problem needs hands on it, someone gets in the car — you're not booked in for next Thursday.
After hours, by default
Few businesses can afford to lose a trading day to a server rebuild or a phone cutover. Disruptive work is scheduled evenings and weekends, and support extends well past 5pm.
One supplier, whole stack
Computers, phones, internet, cloud, security and building automation under a single agreement; no triangulating between three vendors while none of them owns the fault.
What we do, in detail
Take the lot, or just the parts you needManaged IT & Helpdesk
Your IT department on a fixed monthly fee. We monitor the fleet, patch it, answer the phone when it misbehaves, and keep a written record of what you own and when it needs replacing.
- Unlimited remote helpdesk during covered hours
- On-site attendance across the local area
- 24/7 monitoring and alerting on endpoints and servers
- Operating system and third-party patching
- New starter and leaver onboarding, done properly
- Asset register with warranty and replacement dates
- Hardware and licence procurement
- Vendor liaison — we argue with your line-of-business software provider so you don't
- Monthly reporting on tickets, patch status and open risks
- Documented environment, handed over if you ever leave
Microsoft 365 & Cloud
Most businesses pay for a platform they use a fraction of, configured the way the last person left it. We tidy the tenancy, harden it, and make the collaboration tools navigable.
- Tenancy migrations and consolidations
- Entra ID, conditional access and device compliance
- Intune deployment and policy management
- SharePoint and Teams structure people can actually use
- Exchange Online, shared mailboxes and mail flow rules
- Hosted servers and virtual desktops where they still make sense
- Azure subscriptions, sized and monitored for spend
- Licence review — you would be surprised how many seats belong to people who left
- Data governance, retention and legal hold
- OneDrive and file server migration without the mapped-drive chaos
Business Phones & Mobile
We run 3CX as our own phone system, which is why we are comfortable putting it in front of clients. Mobile sits on the same account, so there is one bill and one place to complain.
- 3CX hosted PBX — design, build, cutover and support
- Number porting, including messy multi-carrier estates
- Call queues, ring groups and IVR menus that route sensibly
- Softphones and mobile apps so the desk phone stops mattering
- Call recording, transcription and queue reporting
- AI call handling for after-hours and overflow, escalating when it should
- SIP trunks and DID management
- Handset supply, provisioning and replacement
- CommsMobile business mobile plans with pooled data
- eSIM activation, smartwatch plans and travel packs
Cyber Security & Compliance
Antivirus and a password policy stopped being enough some years ago. This is the layer insurers and tender panels now ask about in writing, and the one most small businesses cannot evidence.
- Application allow-listing — nothing runs unless it is approved
- MFA and conditional access on every account, including the awkward ones
- Endpoint detection and response, monitored rather than installed and forgotten
- Mail filtering, impersonation protection and link rewriting
- Staff phishing simulation and training, with results you can show a board
- Essential Eight maturity assessment and uplift roadmap
- Privileged access review and admin account separation
- Cyber insurance questionnaire support — the honest version
- Dark web and credential exposure monitoring
- Incident response planning, and help on the day if it happens
Backup & Disaster Recovery
A backup nobody has restored from is a hypothesis, not a backup. We test ours, and we write down how long a real recovery would take before you need to know.
- Local appliance plus offsite replication
- Microsoft 365 backup — Microsoft does not do this for you
- Scheduled test restores, with evidence
- Documented recovery time and recovery point objectives
- Immutable and air-gapped copies to survive ransomware
- Virtual server standby and failover
- Business continuity planning, including the flood scenario
- Ransomware recovery and incident coordination
- Retention aligned to what your industry actually requires
- Annual full restore rehearsal for managed clients
Networks, Wi-Fi & Cabling
Wi-Fi problems are usually design problems. We survey the site, put access points where the people are, and cable what should not have been wireless in the first place.
- Structured cabling, patching and comms room tidy-ups
- Managed switching with VLAN separation for voice, data and guests
- Firewalls & UTM — Red Piranha Crystal Eye as our gold standard, with Arista Untangle or open-source (opnsense) as fallbacks — plus VPN and remote access
- Wi-Fi surveys and access point placement rather than guesswork
- Point-to-point wireless between sheds, yards and buildings
- Business internet procurement and management
- 4G/5G failover that cuts in automatically
- Guest and BYOD networks isolated from the business
- CCTV and access control cabling and network integration
- Site documentation with port maps and IP schedules
The stack we run
Standardised on purposeWe deliberately run a narrow, well-understood set of tools rather than whatever each client happened to inherit. Standardising is what makes fixed pricing possible, and it means any of our technicians can pick up your environment without a week of archaeology. Where you already own something that works, we will support it — we just will not pretend a fleet of one-offs costs the same to run.
Identity & productivity
Where your people sign in and where the work actually happens. Get this wrong and everything above it is built on sand.
Endpoint security
Allow-listing first, detection second. Deciding what is permitted to run is far more effective than trying to recognise everything that is not.
Backup & continuity
Local plus offsite, with restores tested on a schedule rather than on the worst day of your year.
Monitoring & automation
The unglamorous layer that catches the failing disk, the missed patch, and the backup that quietly stopped three weeks ago.
Network & connectivity
Segmented, monitored and documented, with a second path to the internet for anything that cannot stop trading.
Voice & mobile
One platform for desk, browser and mobile, with the call data to show where a queue is actually falling over.
Buildings & sites
The physical layer most IT providers will not touch — designed and configured by us, installed with local trades.
Integration & AI
Where the systems you already pay for are made to talk to each other, and where repetitive keyboard work is handed to a machine.
Automation that earns its keep
DyCom Automation is the arm of the business that deals with everything past the desktop — the building itself, and the manual work quietly eating hours out of the week. We design and configure; installation is done in partnership with local trades. Where it can be retrofitted onto what you already own, it is.
Building & site automation
- Lighting, air conditioning and roller doors on schedules that follow trading hours
- Access control, gates, intercoms and cameras in one interface, on the phone in your pocket
- Cold room, freezer and pump alarms that ring a person before the stock is written off
Business process automation
- Joining systems that don't talk — job management, accounting, email, phones, forms
- Quotes, invoices, timesheets and compliance paperwork that move without re-keying
- AI phone answering and after-hours triage where call volume justifies it
If you're paying someone to copy figures from one screen into another, that's usually the first thing worth automating — and it generally pays for itself inside a year.
What it costs
All prices ex GSTMost providers in this market will not publish a number, which makes comparing them close to impossible. Here is ours. Managed IT is priced per user per month on a rolling agreement — no three-year lock-in, thirty days' notice either way. Microsoft licensing is billed separately at cost, because folding it into a per-user rate is how providers hide margin.
Essentials
Small teams that mainly need someone reliable to call, with the basics properly maintained.
- Helpdesk, business hours
- Monitoring and alerting
- OS and third-party patching
- Managed antivirus
- Microsoft 365 administration
- Asset register and monthly report
Managed
The standard for a business that would lose real money to a day offline or a compromised mailbox.
- Everything in Essentials
- Extended support to 9:00pm weeknights
- MFA and conditional access management
- Endpoint detection and response
- Mail filtering and impersonation protection
- Microsoft 365 backup
- Phishing simulation and staff training
- Quarterly review with a written roadmap
Managed Plus
For regulated, tendering or seven-day operations that have to evidence their security posture.
- Everything in Managed
- Weekend and public holiday on-call
- One-hour critical response target
- Application allow-listing
- Essential Eight assessment and reporting
- Privileged access management
- Annual tested restore rehearsal
- vCIO advisory and budget planning
A "user" is a person with a mailbox and at least one device. Shared and kiosk machines are billed as devices instead. Microsoft, SentinelOne, Huntress, ThreatLocker, N-able (N-central, Cove, Passportal & Mail Assure) and Datto licensing is passed through at cost and itemised on your invoice.
| Item | Rate | Notes |
|---|---|---|
| Server or NASPhysical or virtual, each | $89 / month | Monitoring, patching and backup verification |
| Site and networkPer physical location | $49 / month | Firewall, switching and Wi-Fi management |
| Managed router with 4G failover | $25 / month | Hardware supplied and monitored |
| Shared or kiosk device | $39 / month | Where no named user is attached |
| Project workMigrations, fit-outs, cutovers | $145 / hour | Business hours; fixed price quoted on request |
| After-hours labour | $195 / hour | Weeknights to 9:00pm |
| Weekend and public holiday labour | $245 / hour | Included on-call for Managed Plus |
| Prepaid block — 10 hours | $1,350 | $135/hour, twelve months to use |
| Prepaid block — 20 hours | $2,600 | $130/hour, twelve months to use |
| Onboarding and discovery | from $1,500 | One-off; waived on twelve-month agreements |
Hardware is quoted per job. We do not apply a blanket markup to equipment — you see the supplier price and the labour to install it as separate lines.
| Plan | Speed | Monthly | Support tier |
|---|---|---|---|
| Basic PlusEmail and browsing, 1–2 staff | 25 / 10 | $83 | Business Essentials |
| ValueHD conferencing, 2–3 staff | 50 / 20 | $95 | Business Essentials |
| Fast FibreCloud apps and file transfer, 11+ staff | 500 / 50 | $99 | Business Essentials |
| Superfast PlusMulti-line VoIP, 16+ staff | 250 / 100 | $114 | Assurance · Bronze eSLA · 4G backup |
| Turbofast PlusHeavy upload and network applications | 500 / 200 | $136 | Assurance · Gold eSLA · 4G backup |
| Ultrafast PlusCollaborative cloud, 40+ staff | 1000 / 400 | $160 | Assurance · Gold eSLA · 4G backup |
| Hyperfast PlusHeavy cloud workflows, 80+ staff | 2000 / 500 | $220 | Assurance · Gold eSLA |
Aussie Broadband's published standard rates as at July 2026, excluding promotional discounts and subject to change. Every plan includes unlimited data, a free static IP, no lock-in contract and Australian-based support; the Assurance tiers add priority nbn fault restoration and automatic 4G backup on eligible hardware. We handle the order, the router configuration and the fault escalation, so you deal with us rather than a call queue. Availability depends on the nbn technology at your address, which we check before quoting.
| Plan | Data | Monthly | Inclusions |
|---|---|---|---|
| Starter 5GLight users and second handsets | Entry allowance | from $29 | Unlimited standard national calls and SMS, 5G access, eSIM or physical SIM |
| Business PooledWhole-of-team plan | 45GB pooled | Quoted on fleet | Shared allowance across every service, so heavy and light users balance out |
| Business Pooled PlusField and travelling staff | 60GB pooled | Quoted on fleet | Larger shared pool, with travel pack eligibility |
| Data onlyTablets, vehicles, telemetry | Pooled or standalone | Quoted on fleet | Data SIMs drawing on the same pool as the handsets |
| Watch CompanionApple and Samsung cellular watches | 1GB | Add-on | Shares the handset number; unlimited national calls and SMS; one per eligible service |
Pooled plans are priced on the size and shape of your fleet, which is why there is no single number here — a pool of six behaves very differently to a pool of forty. Send us a recent bill and we will come back with a like-for-like comparison, usually within a business day. Pay-as-you-go roaming is disabled by default across the range, so an overseas trip cannot quietly generate a four-figure bill; travel is handled with prepaid packs activated over SMS. Number porting, eSIM activation and handset setup are included in the changeover.
Also through DyCom
Partner services · one account, one point of contactBusiness mobile plans
- Pooled data across the team, so one heavy month doesn't blow up the bill
- eSIM activation, number porting, and smartwatch plans on the same number
- Travel packs activated by SMS, with pay-as-you-go roaming off by default
- Send us a current mobile bill for a like-for-like comparison
Web design, SEO & digital
- WordPress and Webflow builds, rebuilds and migrations
- Technical, on-page and off-page SEO, plus Google Business Profile
- Domains, DNS, hosting, SSL and mail records handled alongside your IT
- Copywriting, blog writing and ongoing updates so the site doesn't go stale
Photography, video & social
- Aerial, land-based and underwater photography and video
- Brand films, social content and professional photo and video editing
- Social media management, copywriting and blog writing
- Deep experience across tourism, hospitality and conservation
How we work
After-hours cover
| Standard support | Mon–Fri, 8:00am – 5:30pm |
| Extended weeknights | until 9:00pm |
| Weekends & public holidays | On-call, managed clients |
| Disruptive works | Scheduled out of hours |
| Critical fault response | 1 hour target |
| On-site attendance | Same day, local area |
Who we look after
Questions we get asked
Do I have to sign a long contract?
No. Managed agreements run month to month after an initial three-month settling-in period, with thirty days' notice either way. Long lock-ins protect the provider, not you — if the service is good you will not want to leave, and if it is not, a contract should not be the thing keeping you.
What happens to my documentation if I leave?
You get it. Network diagrams, IP schedules, asset registers, licence records and administrative credentials are handed over on exit. Holding a client's environment hostage through poor documentation is common in this industry and we think it is indefensible.
Why is Microsoft licensing billed separately?
Because folding it into a per-user rate makes it impossible to see what you are paying for the service as against the software. We pass licensing through at cost and itemise it, which also means a licence review that saves you money actually shows up on your bill.
We already have an IT person. Can you work alongside them?
Yes, and it is a common arrangement. Internal staff usually handle the day-to-day and the business-specific applications; we provide the tooling, the after-hours cover, the security stack and an escalation path for the things that only come up twice a year.
How quickly can someone actually get here?
Same day for the local area under a managed agreement, and usually within a couple of hours. We are in the region rather than servicing it from Brisbane, which is the whole point.
Can you take over an environment that has been neglected?
Frequently. Onboarding starts with a documented discovery, and where remediation is needed before we can support the environment properly, you get that scoped and priced up front rather than discovering it as a series of surprise invoices.
Managed IT across South East Queensland
Local where it counts, reachable everywhereBrisbane
Managed IT, Microsoft 365 and cyber security for Brisbane businesses.
Moreton Bay & Caboolture
Our home ground — managed IT, business phones and networks across Caboolture, Bribie Island and Redcliffe.
Sunshine Coast
IT support, business phones and backup & disaster recovery for the Sunshine Coast.
Ipswich
Managed IT and cyber security for Ipswich and the western corridor.
Logan & Redlands
IT support, cloud and managed networks across Logan and the Redlands.
Gold Coast
Managed IT, Microsoft 365 and 3CX phone systems on the Gold Coast.
Based in the Moreton Bay region and working right across South East Queensland — on site where it helps, and remote everywhere. Not sure if we cover you? Ask us.
A free on-site technology review
Forty-five minutes on your site. We document what's actually installed, where the exposure sits and what's costing you money each month, then hand you the write-up. Yours to keep whether you engage us or not.