The phone system we run ourselves.
3CX turns your phones into software — on the desk, in the browser, in your pocket — with video, live chat and call queues built in. We design it, build it, host it, port your numbers and support it. And the chat bubble in the corner of this page? That's ours, running on 3CX.
What you get
One platform, not a cupboard of add-onsOne app, every device
Desk, browser and pocket — the same extension rings everywhere, so the desk phone becomes optional rather than mandatory.
Meetings without the downloads
Start a video meeting from a chat or a calendar link. Guests join in the browser — nothing to install, no account to make.
Live Chat & Talk
The website bubble that turns a visitor into a chat, then a call, then a video if they want. The one in the corner of this page is ours.
Every channel, one queue
WhatsApp, Facebook and SMS land in the same place as the calls, handled by the same team, on the same history.
Queues, IVR & ring groups
Calls go where they should — hunt, round-robin, overflow and out-of-hours — instead of ringing one desk into the void.
Recording & reporting
Call recording, transcription and queue stats, with wallboards so you can see where a queue is actually falling over.
Straight into your CRM
Click-to-dial, screen-pop and call journaling from the systems your team already lives in — no alt-tabbing to a phone app.
Bring your own line
3CX isn't married to one carrier. Keep your numbers and your trunk, or we'll source a sharper one and port you across.
How we deliver it
The phone system is the easy part; the cutover is where it goes wrong- Designed around your actual call flows, not a template dropped on top of them
- Number porting, including the messy multi-carrier estates nobody wants to touch
- Cutover scheduled out of hours — you don't lose a trading day to a phone change
- Handset supply, provisioning and replacement, or bring your own
- AI call handling for after-hours and overflow, escalating to a human when it should
- Ongoing support from people who run 3CX themselves — not learning on your system
We don't resell a box we've never used
3CX is our own phone system — the chat, the queues, the mobile apps, the after-hours AI. We put it in front of clients because we trust it in our own business first, and because when something misbehaves we've almost certainly hit it ourselves already.
We even built AI into it
- An MCP server that lets an assistant read call stats, manage queues and re-point routing — with preview-then-confirm and an audit trail
- Ask it “how many calls hit the sales queue last week” and get a real answer, not a report to export
- More on that on our AI & MCP page
The unglamorous bits, handled
- Call recording and retention aligned to what your industry requires
- Softphones so a mobile team keeps one business number, not their own
- Reporting that shows where a queue drops calls, so you can staff for it
If your phone system needs a consultant every time you change a greeting, it's the wrong phone system.
Try it before you talk to us
The bubble in the bottom-right of this page is 3CX Live Chat & Talk, running on our own system. Click it — start a chat, and if you'd rather talk, turn it into a call. That is exactly what your customers would get on your site.
What it costs
3CX is licensed by the system rather than by the handset, so a growing team rarely means a proportionally growing phone bill. Run it hosted on our cloud — where we manage the lot — or on your own infrastructure if you'd rather keep it in-house. Either way we size it to your simultaneous calls and quote it flat.
Phones that work like the rest of your software
Whether you're on ageing handsets, a carrier you can't get off the phone to, or nothing at all — we'll scope a 3CX system to how your business actually takes calls, port your numbers, and cut it over without the drama.